Wow! Our air conditioner quit right in the middle of a record heat wave. I found Ross Heating and Air on Yelp. They had a good review and were close, so I called. My call was taken by a pleasant woman who took my information and said Damian would call. He called within a few minutes, said he was finishing a job, had one more after that and he would call back before he came to the house. He called back half an hour before he arrived, showed up on time, fixed the air conditioner (blown capacitor) and presented me with a very reasonable bill which included an unrequested senior discount. It turned out that the pleasant woman on the phone was Damian’s wife and the business is comprised of just the two of them. If they maintain this level of service they will grow rapidly. An excellent experience.